Are you looking for a WordPress helpdesk plugin for customer support on your website? Well, we all know that customer satisfaction is the foundation of any successful business.
With this regard, setting up a support ticket system makes it easier for your customers to stay in touch with you.
In this article, we have listed the best WordPress helpdesk plugin which will help you established clean and professional customer support.
Top WordPress Helpdesk Plugins
1. Awesome Support WordPress Plugin
The name tells it all. Awesome Support is the most versatile support plugin for WordPress.
And like any other customer support, this plugin is 99% compatible with free or premium themes. It is also responsive so your users can enjoy it on their mobile devices and submit tickets on the go.
Awesome Support is already packed with features, but if you want to make it even more awesome, you can get their premium extensions which include E-Mail Piping, Canned Responses, Gravity Forms and more.
2. Zendesk Support for WordPress
Another good way to add a customer support system in WordPress is by using Zendesk Support for WordPress plugin.
This plugin works perfectly and featured single sign-on, allowing the user to access Zendesk helpdesk directly from your WordPress site.
It also features a dynamic help widget that you can add to any page on your site.
3. WordPress Advanced Ticket System, Elite Support Helpdesk
WordPress Advanced Ticket System ( WATS ) is a complete support ticket system for WordPress. This plugin offers multiple ways for your users to submit tickets to report problems. It also allows the user to set the status, priority, product, and type of each ticket.
In addition, registered users are allowed to attach files using the file uploader, HTML WYSIWYG editor, mail notification, ticket list filtering and sorting and more with WATS premium at 50 €.
4. WP Support Plus Responsive Ticket System
This plugin hasn’t been tested with the latest 3 major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.
WP Support Plus is easy to use the customer support system on your WordPress website. This plugin is responsive and uses Ajax functionality which makes ticket submission and customer support easier and faster.
It features unlimited ticket submission through the WordPress admin area and on the frontend. Email templates are also available to edit email contents.
Premium add-ons starting at $19.99 are also available for more advanced features including Easy Digital Downloads integration, WooCommerce, Email Pipping, Tickets Exports and more which makes ticketing system a breeze.
5. WSDesk – WordPress HelpDesk & Support Ticket System
This plugin has been closed as of September 1, 2018 and is not available for download. Reason: Guideline Violation.
It’s not just like any other WordPress Helpdesk plugin.
The best thing about WSDesk is that its free version packs in a number of premium features like Email Piping, Unlimited Agents & Tickets, Agent Performance Analysis, and Reports, etc. The free version should pretty much fit all of your requirements.
A prominent mention should be given to its interface and ease of use. Unlike the traditional WordPress design which is employed by most of the WordPress Support plugins, WSDesk uses AJAX-based design with multi-tab ticket view, taking the ticket accessibility to an all-new level
But if you need Automation, WooCommerce integration, Backup & Restore and lot more, you should go for the premium version. The premium version has an option to easily import tickets from Zendesk and WC multi-vendor compatibility.
6. JS Support Ticket
JS Support ticket is a simple, easy to use, customer support system in WordPress so you can help your customer professionally.
This plugin enables the user to add a ticket from the front-end. It is also compatible with most WordPress theme so you don’t have to worry about having this plugin not working.
JS Support ticket is already packed with features, but if you want to supercharge your support, premium add-ons are also available which allow you to extend the plugin’s functionality even further!
7. Sola Support Tickets
This plugin hasn’t been tested with the latest 3 major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.
Another way to add a help desk & support ticket in WordPress is by using the Sola Support Tickets plugin. Easily manage support tickets by tagging them as pending, open or solved.
In addition, submitted tickets can be filtered by status, priority, department, privacy and assigned agent.
It also has a premium add-on wish you need more advanced features.
Wrapping Up
Your customers can now inquire about the product or services, or drop a ticket when in need of customer support. Which helps you to remain in constant contact with your customer.
Using a ticketing system from the above list of WordPress support ticket system plugins for your business.
16 Responses
You have compiled a great list here Rodney. It would be great if you could mention some paid plugins with premium features
Hello, Prateek. Thanks for stopping by. Yes, actually all of this plugin I listed are FREE. I’ll try to compile PREMIUM helpdesk plugin soon. Keep you posted.
Thanks
~Rod
Thanks for sharing this information.
nice article keep it up.
I agree with you Save. This article is perfect if one need wordpress plugin that to support customer.
I really like zendesk. I might try this out soon.
Hey, Fritzie.
Thanks for dropping by. Sure Zendesk is really one of the best plugins if you need to add customer support in WordPress. It’s free but also have premium features if you want more.
~Rod
Glad you found this guide useful, Save. Have you used anyone of these plugins in on of your projects?
Hi Rodney,
I’ve used Zendesk for a clients website before. This is definitely an excellent source of plugins for people who want to add customer support to their website.
I’ve never heard of some of them. I’ll have to keep them in mind when a client asks me about adding customer support to their site.
Thanks for sharing these with us, have a great day 🙂
Susan
Hey there, Susan.
Yes, Zendesk is one of the best WordPress help desk plugins you can use to facilitate customer support. However, don’t limit yourself, there’s a lot of alternatives you can try as well.
Thanks for dropping by. Keep coming.
~Rod
good article ,thanks for sharing this great information
Hey @shyam, thanks for dropping by. Glad you found this article useful.
Hey Rodney
This indeed is a great list. Thanks for sharing the information.
I really found Zendesk great while working with a company.
But I still think this list would be incomplete without another name-WSDesk- a really great free-plugin.
I would love to see where it stands on your list 🙂
Hello, Ujjawal. Thanks for dropping by.
Glad you’ve found Zendesk a great plugin for customer support. It really is an awesome solution.
WSDesk is pretty new and few feedbacks. I’ll note this and possibly add to this list at it progresses.
~Rod
Hi Rodney,
Zendesk is really awesome! It is one of the most useful live support plugin for WP platform.
Thanks for sharing the list.
Hi there. I’m trying a really cheap alternative to Zendesk – Deskun, I like it a lot. Check it out too.
Thanks for stopping by, Stella. Would love to check it out.
Hello
How I Can Add Ticket Support to woocommerce panel?
Thank you