Top FREE WordPress Helpdesk Plugin for Customer Support 2022

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Are you looking for a WordPress helpdesk plugin for customer support on your website?

Well, we all know that customer satisfaction is the foundation of any successful business.

In this regard, setting up a support ticket system makes it easier for your customers to stay in touch with you.

In this article, we have listed the best WordPress helpdesk plugin which will help you establish clean and professional customer support.

Top WordPress Helpdesk Plugins

1. Awesome Support WordPress Plugin


Info & download
| View the demo

The name tells it all. Awesome Support is the most versatile support plugin for WordPress.

And like any other customer support, this plugin is 99% compatible with free or premium themes. It is also responsive so your users can enjoy it on their mobile devices and submit tickets on the go.

Awesome Support is already packed with features, but if you want to make it even more awesome, you can get their premium extensions which include E-Mail Piping, Canned Responses, Gravity Forms, and more.

2. Zendesk Support for WordPress

Info & download | View the demo

Another good way to add a customer support system in WordPress is by using Zendesk Support for WordPress plugin.

This plugin works perfectly and featured single sign-on, allowing the user to access the Zendesk helpdesk directly from your WordPress site.

It also features a dynamic help widget that you can add to any page on your site.

3. WordPress Advanced Ticket System, Elite Support Helpdesk

Info & download | View the demo

WordPress Advanced Ticket System ( WATS ) is a complete support ticket system for WordPress.

This plugin offers multiple ways for your users to submit tickets to report problems.

It also allows the user to set the status, priority, product, and type of each ticket.

In addition, registered users are allowed to attach files using the file uploader, HTML WYSIWYG editor, mail notification, ticket list filtering and sorting and more with WATS premium at 50 €.

4. JS Support Ticket

Info & download | View the demo

JS Support ticket is a simple, easy-to-use, customer support system in WordPress so you can help your customer professionally.

This plugin enables the user to add a ticket from the front end. It is also compatible with most WordPress themes so you don’t have to worry about having this plugin not working.

JS Support ticket is already packed with features, but if you want to supercharge your support, premium add-ons are also available which allow you to extend the plugin’s functionality even further!

Wrapping Up

Your customers can now inquire about the product or services, or drop a ticket when in need of customer support. Which helps you to remain in constant contact with your customer.

Using a ticketing system from the above list of WordPress support ticket system plugins for your business.

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16 Responses

  1. You have compiled a great list here Rodney. It would be great if you could mention some paid plugins with premium features

    1. Hello, Prateek. Thanks for stopping by. Yes, actually all of this plugin I listed are FREE. I’ll try to compile PREMIUM helpdesk plugin soon. Keep you posted.

      Thanks

      ~Rod

    1. I agree with you Save. This article is perfect if one need wordpress plugin that to support customer.

      I really like zendesk. I might try this out soon.

      1. Hey, Fritzie.

        Thanks for dropping by. Sure Zendesk is really one of the best plugins if you need to add customer support in WordPress. It’s free but also have premium features if you want more.

        ~Rod

    2. Glad you found this guide useful, Save. Have you used anyone of these plugins in on of your projects?

  2. Hi Rodney,

    I’ve used Zendesk for a clients website before. This is definitely an excellent source of plugins for people who want to add customer support to their website.

    I’ve never heard of some of them. I’ll have to keep them in mind when a client asks me about adding customer support to their site.

    Thanks for sharing these with us, have a great day 🙂

    Susan

    1. Hey there, Susan.

      Yes, Zendesk is one of the best WordPress help desk plugins you can use to facilitate customer support. However, don’t limit yourself, there’s a lot of alternatives you can try as well.

      Thanks for dropping by. Keep coming.

      ~Rod

  3. Hey Rodney
    This indeed is a great list. Thanks for sharing the information.
    I really found Zendesk great while working with a company.
    But I still think this list would be incomplete without another name-WSDesk- a really great free-plugin.
    I would love to see where it stands on your list 🙂

    1. Hello, Ujjawal. Thanks for dropping by.

      Glad you’ve found Zendesk a great plugin for customer support. It really is an awesome solution.

      WSDesk is pretty new and few feedbacks. I’ll note this and possibly add to this list at it progresses.

      ~Rod

  4. Hi Rodney,
    Zendesk is really awesome! It is one of the most useful live support plugin for WP platform.
    Thanks for sharing the list.

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