WordPress Maintenance Services & Support For Serious Website Owners

Once you sign up for the plan that makes the most sense for your site, you’ll receive a welcome email with details about how to securely send me your login credentials for both WP admin and hosting provider. This helps me connect to your site in order to install service offerings (i.e. security monitoring, backups, and plugins). Once I’ve received this information, your plan will be fully implemented in 24-48 hours.

The speed optimization can take up to a week since I have to optimize everything for your unique core files, theme and plugins and I want to be careful not to cause any downtime for your website during the process. So I take the time and make sure this is done right instead of risking potentially compromising your website.

WPMakeSite business hours are 9 AM – 6 PM Philippine Standard Time, Monday through Friday. Any support tickets submitted during off-hours are immediately attended to during regular business hours.

If you need 24/7 support, it can be negotiated, email me for more information.

Unlimited edits include edits to any pages, banner changes, headers and footers, change plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text.

Unlimited edits do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.

I often get a lot of questions about response and resolution times. Here’s the most honest answer I can give you – it really depends on the ticket. Here’s how it works:

1) When you email a support ticket you will receive an automated response right away.

2) Within 1-4 hours you will receive a response email from me that I have opened the ticket, I’ll look at the complexity of it and will let you know when it has been resolved.

3) Within 24-48 hours you will receive a resolution email with the changes made on that particular ticket.

If the ticket is complex and I need more time to fix it, I will let you know if it is outside of that 48-hour window.

I do everything I can to make it as easy as possible for you to get in touch with me for support. You can send a direct email, anytime, to support@wpms2022-2dc2c4.ingress-baronn.easywp.com. While I don’t offer phone support, I’ve made customer service a huge priority, you’ll find email support fast, effective and friendly!

Malware is a serious issue for any website, and the great news is that anyone on Plus Plan gets malware removal included in their plans.

WPMakeSite will scan your site, clear out all malware and check the site for any vulnerable areas such as outdated themes and/or plugins with known vulnerabilities.

After the malware has been cleaned up, I will create a security setup to harden your website to protect against future attacks.

Yes. I can handle WordPress emergencies whether that’s a malicious hack or an employee who has damaged your site. I can help to restore potential damages.